Refund policy

Our Commitment to Quality

At Idyll Coffee Roasters, every bag of coffee leaves our roastery with care and intention. We are committed to delivering a consistently excellent product and take pride in the quality of every roast. Because coffee is a perishable, consumable good whose quality is affected by time, storage, and handling once it leaves our facility, all sales are considered final at the point of purchase.

All Sales Are Final

Due to the perishable nature of coffee, we do not accept returns or exchanges on any opened or unopened bags of coffee, including whole bean and ground products. This policy applies to all purchase channels, including:

  1. In-store retail purchases
  2. Online orders (shipped or local pickup)
  3. Subscription orders
  4. Wholesale and bulk orders

We encourage customers to reach out with any questions about roast profiles, flavor notes, or brewing recommendations before making a purchase. Our team is happy to help you find the right coffee.

Quality Exception Policy

We stand fully behind the quality and safety of our products. If you receive coffee that does not meet our standards due to a defect on our part, we will make it right. We accept returns or offer replacements in the following circumstances:

  1. Foreign objects found inside the bag (e.g., debris, contaminants not associated with coffee)
  2. Visible signs of spoilage inside the bag (e.g., mold, condensation, dry or dusty appearance, unpleasant odors)
  3. Coffee that is notably stale upon receipt of a sealed bag (verified defective seal or packaging failure)
  4. Bags received already opened or with a compromised, broken, or missing seal
  5. Incorrect product shipped or included in an order

Please note that flavor preferences, roast level expectations, or changes of mind do not qualify as product defects and are not covered under this exception policy.

What Can Be Returned

The following merchandise items are eligible for return or exchange within 30 days:

  1. Branded apparel (t-shirts, hats, hoodies, etc.)
  2. Drinkware (mugs, tumblers, glasses)
  3. Brewing equipment and accessories (pour-overs, French presses, kettles, filters, etc.)
  4. Gift sets and bundles (merchandise components only; coffee components are excluded — see our All Sales Final Policy for coffee)
  5. Any other non-perishable Idyll Coffee Roasters merchandise

To be eligible for a return, items must meet all of the following conditions:

  1. Returned within 30 days of the original purchase date
  2. In original, unused condition
  3. Free from damage, stains, odors, or signs of wear
  4. In original packaging where applicable (tags attached, boxes intact)
  5. Accompanied by a receipt or proof of purchase

How to Report a Quality Issue

If you believe your order qualifies for a quality exception, please contact us within 7 days of receiving your order. To process your claim, we will require:

  1. Your order number or proof of purchase
  2. A brief description of the issue
  3. Photographs clearly showing the defect or quality concern

Upon review, we will offer a replacement bag of equal value or a store credit at our discretion. Refunds to the original payment method are not guaranteed but may be considered on a case-by-case basis.

Contact Us

We value every customer and want you to love your coffee. Please don’t hesitate to reach out:

Email: info@idyllcoffeeroasters.com

Phone: (414) 310-8488

Website: www.idyllcoffeeroasters.com